Privacy Policy

• Your name and contact details, including postal address, telephone number, email address.
• Your date of birth
• Financial information, such as bank details or credit/debit card details, where you provide them to make a payment. We don’t store credit or debit card details, but we’re required to store bank details in some circumstances, including when they’re used for direct debit payments.
• Information about our services which you use/which we consider of interest to you

The purposes for which we use your information may depend on the relationship you have with The Grendon Design Agency

• providing you with the services, products or information you asked for
• processing orders that you have submitted;
• carrying out our obligations under any contracts entered between you and us;
• responding to or fulfil any requests, complaints or queries you make to us;
• conducting analysis and market research to better understand how we can improve our services, products or information;
• monitoring the interactions we have with our customers, for quality control and compliance purposes to ensure we are delivering the service we and our regulators expect
• to monitor website-use to identify visitor location, guard against disruptive use, monitor website traffic, personalise information which is presented to you and/or to provide you with targeted advertisements
• notifying you of changes to our services;
• sending you communications which you have requested and that may be of interest to you. These may include information activities and promotions of goods and services;
• any other personal information shared with us as described above.

We use your information:

• to enter or perform a contract with you or for your benefit
• to comply with legal or regulatory requirements
• in providing you with our products and services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests
• for the good governance of our business, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
• to provide you with information about our Services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us;
• you have provided your consent to receive marketing communications from us or for other uses of your personal data
• prevention of crime and fraud
• Your legitimate interests “Legitimate interests” can also include your interests, such as when you have requested information or certain goods or services from us, and those of third parties (for example, beneficiaries of our work and services).

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

If you would like further information about how long we retain your information for, please contact by email: trundle@grendon.co.uk

We may provide your personal data to third parties such as:

• Professional advisers and assistance service providers (including lawyers, bankers, accountants, auditors, insurers and consultants).
• HM Revenue & Customs, regulators and certain other public authorities.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify information you think is inaccurate.
• You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances • The right to lodge a complaint with the ICO We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations.
• If you would like to contact us about Your Rights, please use contact details as shown above

We may need to transfer some personal data to the third parties described above who are located outside of the UK. In such cases, we will take appropriate measures to ensure your personal data remains protected. If the organisation is based outside of the UK and in a country that is not protected by an adequacy decision (providing an adequate level of data protection) we will take appropriate safeguards such as implementing the ICOs International Data Transfer Agreement (IDTA).

If you have any questions or need more information regarding international transfers of your personal data, please contact by email: trundle@grendon.co.uk

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure.

We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to keep track of you whilst you navigate the website; prevent fraud and increase website security; and other uses. We will use the persistent cookies to enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at https://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.

You can find more information about cookies and how to manage them at https://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service.

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 (National rate)

Email: icocasework@ico.org.uk

Making a complaint will not affect any other legal rights or remedies that you have.

We may update this policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect.

If there are any significant changes in the way, we treat your personal information we will contact you and we will place a prominent notice on our website(s).